Put simply, “offshore outsourcing” is a business practice whereby any local business product or process is exported overseas to developing countries that offer attractive business incentives, which are primarily aimed at increasing profits and maintaining competitive in the marketplace. These incentives typically include reduced costs (e.g. labour), ready access to specific skills and expertise, 24/7 support, tax savings, protection of assets, risk management, decreased bureaucracy, safeguarding of privacy and the ability to outsource non-essential business areas. All of these different benefits give a company the freedom to focus on and pursue other key aspects of their business such as company growth and diversification or even the ability to scale to meet demand changes.

Once the sole domain of large multinational corporations, the practice of offshoreoutsourcing is now a widely accepted and commonly utilised tool in modern business, particularly by companies who recognise the benefits offered and who wish to retain their competitive advantage. It can be used by almost any type of business from across the globe and is greatly facilitated by the use of modern technology.