Scale looks to developing long-term business relationships with its clients and understands that its continued success is underpinned by maintaining our clients trust. As such, we have the necessary legal and accounting infrastructure to maintain an elite level of professional expertise. Similarly, we are supported by an established and trustworthy Australian parent company that has been providing IT business solutions continuously for over 16 years. At our very core is the fundamental pursuit to provide high quality services, which demonstrate compliance and a high degree of corporate governance. We approach business and client confidentiality with the responsibility it demands.
Scale takes the security of our own business and that of our clients very seriously. We take every available precaution to ensure that our business remains secure and that involves the careful vetting our own employees. We hire only the best, most experienced candidates and routinely conduct stringent background, police and reference checks. Prior to any prospective employees starting to work for us, we require all of them to read, understand and sign a confidentiality/non-disclosure agreement. Upon commencement, all employees then undergo an induction relating to the importance of confidential information security and protection, which carefully details their inherent responsibility and accountability. Regular training is conducted across the company for all of our employees and this focuses on our strict systems, policies and procedures as well as our company culture and values, which are all underpinned by an ethos of integrity. Scale employees and clients alike all have access to the same software, communication and IT tools necessary to ensure that our staff can operate effectively and enjoy a high performance work environment, which is critical to talent acquisition, retention and the fostering of loyalty. We conduct regular audits across the company, which are aimed at ensuring the honesty of our staff and the continuity of our operations. Additionally, we also offer our staff an attractive remuneration and benefits package.
We consider the ability of our clients to communicate effectively with our employees to be business critical so we provide all of the tools and systems required for our clients to supervise and manage their internal business operations. Our communications software gives the same level of visibility and control that our clients would have with their own domestic employees. We use a combination of secure cloud-based software, remote access technology and modern communication tools for all employee and client interactions. This enables us to deliver highly secure, flexible and accountable business systems. Our systems are maintained in a secure, private, cloud-based environment that is hosted back in Perth, Western Australia, by our parent company, Geidi IT Services. Geidi IT Services is a reputable and trustworthy company that has been in constant operation across Australia and the Philippines since its establishment in 2000. Consequently, we have come from a company in which privacy and data security is at the very core of our culture and values. This is reinforced by our company’s strict set of systems, policies and procedures that are in place and which regularly undergo inspections and audits by both internal and external parties.
As an Australian owned company, we also offer our Australian clients contracts enforceablein their own state as well as making all payments and transactions in Australian dollars (AUD). We maintain the lowest costs possible all the while offering our clients low risk contracts that are free of complex negotiation and “lock-in” style arrangements. Scale has everything our clients need to securely run an efficient, professional and customer friendly business service from right here in the Philippines.